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Behind the curtain

The Bench.
Where computers go to not die.

You’ve heard us mention the bench in roughly every other sentence. It’s not a metaphor. It’s the Clearwater shop where every machine we sell gets opened up, tested, wiped, fixed, and sent back into the world. Five steps. Real people. No drop-shipping, no mystery boxes.

Boots before ship
100%. No exceptions.
Wipe standard
NIST SP 800-88 Rev. 2
Wipe tool
In-house, proprietary · certificate per drive
Warranty
1 year · computers, monitors, networking
Where
Clearwater, FL · by appointment

The workbench, on a typical Tuesday.

↓ this is where
Martin works.
Five stations on a shop workbench show intake, power testing, drive wiping, repairs and packing.
The five-step rundown

Five steps.
Then it’s yours.

No corners cut. No “we’ll get to it.” Each step signs off before it moves down the bench.
Step01of 05

Intake & inspection.

SERIAL LOGGEDPOWER-ON TEST

Equipment shows up at the Clearwater shop. Every unit gets logged by serial, a visual once-over, and a power-on test. If it doesn’t post, we note what’s wrong before anything else happens.

“Boots? Cool. Doesn’t? We’ll find out why.”
SCANPOWER ✓
An open laptop with a red check mark on its screen sits beside a barcode label.
Step02of 05

Data sanitization.

IN-HOUSE WIPENIST SP 800-88 REV. 2

Every drive is wiped with our in-house wipe process to NIST SP 800-88 Rev. 2 and gets a certificate. Media that can’t be wiped is physically destroyed in-house, never sent out.

“If a drive could remember the last guy, it can’t anymore.”
WIPECERT
A sponge wipes the platter of an opened hard drive.
Step03of 05

Repair & upgrade.

BATTERIESFANS · HINGES · KEYS

This is where the bench earns its name. Batteries, fans, hinges, keys, missing screws: whatever the machine needs to be worth owning again. What can’t be saved is demanufactured and recycled in-house.

“If we wouldn’t ship it to our mom, we don’t ship it to you.”
SSDRAMPASTE
Memory and an SSD hover above an open laptop chassis with insertion arrows and thermal paste nearby.
Step04of 05

QC burn-in.

STRESS TESTEDBOOTS BEFORE IT SHIPS

Tested before it’s listed. Every machine boots before it ships. If it doesn’t pass, it doesn’t go on the shelf, and it goes back up the bench.

“It boots. It ships. In that order.”
NIST 800-88PASS
A monitor displays diagnostic bars beside a temperature gauge.
Step05of 05

Listed & shipped.

PHOTOGRAPHED AS ISTRACKED · INSURED

Photographed as it is and described accurately, then packed and shipped securely with tracking, and insurance when required, or held for pickup in Clearwater. Computers, monitors, and networking gear carry a 1-year warranty.

“Careful packaging is the review we get most. We’ll take it.”
QC ✓1-YEAR
A closed shipping box with orange tape and a barcode label sits on an isometric slab.
Grading rubric

A vs. B vs. C, explained like a normal human.

Grades describe appearance, not performance. Same testing at every grade; sanitization applies to equipment with storage. Compare grades of the same configuration — not every model has the same specification.

Most popularGrade A

A

Like-new. Minimal wear.

  • Cosmetic grade only — internals and function are the same at every grade
  • Tested; Grade B and C screens may have scratches or dead pixels, shown in the photos
  • Data-bearing units sanitized to NIST SP 800-88 Rev. 2
Grade B

B

Light cosmetic wear.

  • Cosmetic grade only — internals and function are the same at every grade
  • Tested; Grade B and C screens may have scratches or dead pixels, shown in the photos
  • Data-bearing units sanitized to NIST SP 800-88 Rev. 2
Grade C

C

Visible cosmetic wear.

  • Cosmetic grade only — internals and function are the same at every grade
  • Tested; Grade B and C screens may have scratches or dead pixels, shown in the photos
  • Data-bearing units sanitized to NIST SP 800-88 Rev. 2
Coverage by channel

Same bench.
Different terms.

Retail

1-year warranty on computers, monitors, and networking gear; accessories and laptop batteries excluded

Wholesale · refurbished

1-year warranty plus 30-day DOA coverage

Wholesale · as-is pallet

30-day warranty, sold as-is

MSP partners

3-year advanced-replacement warranty

Retail returns: a 30-day return window from receipt, with a 10% restocking fee on returned items. Laptop batteries are excluded as a consumable. We ship within the United States and worldwide, with no country restriction list. Full terms are on the returns & warranty page.

100%

Tested before it ships. No exceptions, no “should work.”

1 year

1-year warranty on computers, monitors, and networking gear; accessories and laptop batteries excluded

NIST 800-88

Rev. 2 wipes with our in-house process, and a certificate per drive.

Clearwater, FL

A real shop with real people. Retail by appointment, Mon–Sat 8am–6pm.

Ready to skip the markup

Shop the bench.

Every laptop, desktop, monitor, and part on our floor, tested. 1-year warranty on computers, monitors, and networking gear; accessories and laptop batteries excluded.