Returns & warranty.

The short version

1-year warranty on computers, monitors, and networking gear; accessories and laptop batteries excluded

Every drive in a data-bearing unit is wiped with our in-house wipe process to NIST SP 800-88 Rev. 2.

Returns: a 30-day return window from receipt, with a 10% restocking fee on all returned items. Laptop batteries are excluded as a consumable.

Shipping: within the United States and worldwide, with no country restriction list.

This page covers retail purchases. Wholesale, as-is pallet and MSP customers are covered by their own terms:

• Retail: 1-year warranty on computers, monitors, and networking gear; accessories and laptop batteries excluded
• Wholesale · refurbished: 1-year warranty plus 30-day DOA coverage
• Wholesale · as-is pallet: 30-day warranty, sold as-is
• MSP partners: 3-year advanced-replacement warranty

To start a warranty claim or a return, call (727) 205-6520, Monday–Saturday 8am–6pm Eastern, or email [email protected].

Condition: All products are refurbished/used unless otherwise stated.

Refurbished condition does not guarantee a brand-new look. Products that are refurbished are off-lease units which go through a refurbishing process.

WARRANTY

AndersonTech Solutions warranties cover products and services sold from andersontechsolutions.com

We offer a standard 1 year hardware and labor warranty on computers, monitors, and networking gear from the original date of shipment unless otherwise stated in the product description. Accessories and laptop batteries are not covered by the warranty.

The warranty by AndersonTech Solutions will provide Technical Support at no additional charge to you and guarantees that this item will not be DOA. Technical Support is limited to the original hardware sold by AndersonTech Solutions. Our Technical Support does not cover any special needs you might have such as software installation assistance and/or other software related issues. If by chance you receive your item and there is a problem, we will work diligently to correct the problem. If it is necessary to be returned for repair/replacement, we will repair or replace the item and ship it back to you. This warranty covers the computer’s hardware against functional defects that are not covered by the original manufacturer. Data recovery is not included under this warranty, and AndersonTech Solutions is not responsible for data that may be lost or damaged during transit or repair.

The warranty extends only to you, the original Purchaser, and is not transferable. This warranty is valid only within the United States.

AndersonTech Solutions reserves the right to cancel any transaction for any reason.

Warranty Process

To file a warranty claim with AndersonTech Solutions, you must first call our Customer Service Department at 727-205-6520, Monday–Saturday 8am–6pm Eastern or email us at [email protected]. If your problem cannot be resolved by our Technical Support team, we will then issue a “Return Merchandise Authorization” number which is required on any warranty claim. This number should also be visible on the returned package. All returned products must have an “RMA” number and should be shipped to:

AndersonTech Solutions

RMA Department

1630 N Hercules Ave.

STE H

Clearwater, FL 33765

Once we receive your item, we will assess the problem and repair any hardware issues and then return the item to you. If we determine that it is not a hardware issue, you will be contacted with a new price/charge for the repair of the item. If you decide against the repair, you will be charged for a shipping label to return the item. No refunds will be provided if the determined issue is not covered under warranty.

It can take up to 5-7 business days for your warranty claim to be processed

It is the responsibility of the customer to make sure the item is packed correctly for safe return to us. We won’t cover under warranty any repairs for damages incurred during shipping. It is the obligation of the buyer to pay return shipping to our facility for repair or replacement. AndersonTech Solutions will be obligated to pay return shipping of the item to the buyer upon repair.

What is Not Covered Under Warranty

• Any product that does not exhibit the described reason for the return (i.e., a return initiated for a DOA product that powers on and works properly upon inspection).
• Problems caused by third party software
• Issues related to “cookies/malware/virus’” and any other issues related to Internet usage and/or damages cause by actions of third parties
• Laptop batteries are not covered in this warranty. All laptop batteries are tested to hold a charge of 30 minutes but we cannot guarantee that it will last longer.
• Computer products or components damaged by accident, abuse, modification or attempted repairs by anyone other than AndersonTech Solutions
• Products with missing, damaged, altered, or otherwise unreadable serial number label, manufacturer model or part number label, and/or warranty label.
• Products that are returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product.
• Products that exhibit physical damage. If you received your product damaged, please read our “damaged during shipping” instructions below on how to resolve this issue.
• Items being sold “AS-IS”
• Acts of God including but not limited to floods, lightning, earthquakes, hurricanes, and tornadoes.

Warranty also excludes installation issues with products purchased elsewhere. Swapping internal components in computer systems will void the warranty, unless specifically instructed by our technicians.

This Warranty and remedies set forth above are exclusive and in lieu of all other warranties, remedies and conditions, whether oral or written, express or implied. AndersonTech Solutions specifically disclaims any and all implied warranties, including warranties of merchant-ability and fitness for a particular purpose. AndersonTech Solutions responsibility for malfunctions and defects in hardware and accessories is limited to repair or replacement as set forth above. AndersonTech Solutions is not responsible for direct, special, incidental or consequential damages resulting from any breach of warranty or condition, or under any other legal theory, including but not limited to lost profits, downtime, goodwill, damage to or replacement of equipment and property, any costs of recovering, reprogramming, or reproducing any program or data stored in or used with AndersonTech Solutions products, and any failure to maintain the confidentiality of data stored on the product. AndersonTech Solutions specifically does not represent that it will be able to repair any product under this warranty or make a product exchange without risk to or loss of programs or data.

Return & Exchange Policy

AndersonTech Solutions offers a 30-day no-hassle return policy.

We understand that you may change your mind and want to return your item.

We will accept refund claims for 30 days after receipt of product.

There will be a 10% restocking fee for all returned items.

To start a return or exchange, call our Customer Service Department at 727-205-6520, Monday–Saturday 8am–6pm Eastern or email us at [email protected]. You will be provided with a “Return Merchandise Authorization” number which is required on any return or exchange. This number should also be visible on the returned package. All returned products must have an “RMA” number and should be shipped to:

AndersonTech Solutions

RMA Department

1630 N Hercules Ave.

STE H

Clearwater FL, 33765

A refund or exchange will be issued after the item(s) are received at our location and serial numbers are confirmed.

The original and return shipping costs are non-refundable. There will be a 10% restocking fee applied to all returned orders. It is the obligation of the buyer to pay return shipping to our facility for all returns and exchanges. All returns must include all original purchased items, be returned in original packaging, and pack as originally received. Item’s not packaged correctly and damaged in return shipping may receive less than a full refund.

RMAs are processed within 2 business days of delivery at our facility. Once your RMA has been processed, you can expect a refund or exchange shipment to be arranged within 3 business days. It could take an additional 3-5 days for funds to appear back in your account due to the varying processing time of different banks. If item is returned without a valid RMA number, we will be unable to process a return or exchange.

• Items being sold “AS-IS” cannot be returned.
• Special/custom orders cannot be returned.
• Freight & palletized orders cannot be returned.
• Products shipped outside of the USA and Canada cannot be returned or exchanged.

Customer must report any visible damage within 14 days of receipt to be eligible for an exchange based upon such visible damage. If delivered items with visible damage are not reported within this time frame, you cannot obtain an exchange because of the visible damage. Please read our “damaged during shipping” instructions below on how to resolve this issue. This would not be qualified for a return.